The purpose of the Grade IV post is to provide administrative support within a

function and supervise clerical staff under their remit. The post holder will provide administrative support to hospital consultants, ensuring the smooth and efficient operation of the relevant medical office and also act as a vital link between patients, medical staff and other stakeholders.

The Grade IV Clerical Officer may be regularly redeployed throughout various departments to ensure service delivery is maintained.

In addition, the Grade IV will work closely with the Business Manager or other nominated Senior Managers and engage with multi-disciplinary team members, administrative staff internally and externally, external agencies e.g. community services and service users

Informal Enquiries: 

José Nilton, Assistant Business Manager, jose.nilton@hse.ie

This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867

Qualifications, Experience, etc.

• Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish1. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination.

Or

• Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction

Or

• Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

Or

• Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

And

Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.

Post Specific Requirements: 

• Have at least one year HSE secretarial/administrative experience
• Evidence of customer service skills/experience
• Experience with audio/Dictaphone typing or recent completion of a relevant course in typing and medical terminology
• Proficiency in using Microsoft packages and use of databases
• Experience of working in a healthcare environment
• Experience of using Hospital IT Systems
• Ability to communicate fluently in both written and oral formats
• Demonstrate an understanding of Scheduled Care and NTPF reports
• Demonstrate experience of working in a busy office environment including working to tight deadlines and ability to manage competing demands
• Experience in data collation and NTPF reports
• Demonstrate good experience of dealing with correspondence e.g. requests and complaints involving large volumes of requests and maintaining excellent records
• Understanding of the health service organisational structure and an understanding of the various audiences and key stakeholders for the HSE
• Demonstrate experience of organising and planning workload
• Experience in report preparation and analysis with Microsoft Excel
• Significant experience of working in a busy office environment managing competing demands and multiple concurrent pieces of work
• Experience of working with internal and external stakeholders
• Experience of professional writing and creation of documents
• Proficient in MS Teams including the scheduling & conferencing facilities function

Relevant Documentation: 

CH 150.25 - Grade IV (0.5) part-time - Job Specificationv