The job of a Grade III Clerical Officer can be extremely broad and varies greatly from one area to another.  The duties will be as such as my be assigned to the officer from time to time by their relevant Line Manager/Supervisor, Business/Assistant Manager or Designated officer of the Board.

8pm-8am- (7/7) roster

• The RCSI Hospital Group includes the following hospitals
• Beaumont Hospital, Dublin 9
• Cavan General Hospital, Cavan
• Connolly Hospital, Blanchardstown, Dublin 15
• Louth County Hospital, Dundalk,
• Monaghan General Hospital, Monaghan
• Our Lady of Lourdes Hospital, Drogheda
• Rotunda Hospital, Dublin 15

The Academic Partner for the Group is the RCSI

RCSI Hospital Group provides a national service and a regional service to Dublin and the North East and is committed to the provision of world-class care, exceptional clinical services with respect and compassion.

Connolly Hospital Blanchardstown is a major teaching hospital providing a range of acute medical and surgical services, day care, outpatient, diagnostic and support services.  Emergency services are provided on a 365-day, 24 hour basis.  Multi-disciplinary teams representative of medical, nursing, allied health professionals, management and general support staff play a pivotal role in the development, delivery, monitoring and evaluation of these services.  The hospital has a current bed complement of >300 beds.

The hospital is affiliated to the Royal College of Surgeons in Ireland (RCSI) for medical education, to Dublin City University (DCU) for nursing education and to University College Dublin (UCD), Trinity College Dublin (TCD) and the Institute of Technology for allied health professional education.

Connolly Hospital is one of 8 hospitals in the RCSI Hospitals Group covering a population of over 800,000 people.  Connolly Hospital’s Catchment Population of over 331,000 covers Dublin West, North Kildare and South Meath.

Connolly Hospital Blanchardstown is a major teaching hospital providing a range of acute medical and surgical services, day care, outpatient, diagnostic and support services.  Emergency services are provided on a 365-day, 24 hour basis.  Multi-disciplinary teams representative of medical, nursing, allied health professionals, management and general support staff play a pivotal role in the development, delivery, monitoring and evaluation of these services.  The hospital has a current bed complement of >300 beds.

The hospital is affiliated to the Royal College of Surgeons in Ireland (RCSI) for medical education, to Dublin City University (DCU) for nursing education and to University College Dublin (UCD), Trinity College Dublin (TCD) and the Institute of Technology for allied health professional education.

• Registering patients on the hospital system while following correct procedures as outlined in the Emergency Department (ED) procedure pathway for same
• Ensuring patient identification and data collected is correctly input including relevant insurance, ED government levy where applicable
• Request patient healthcare record (HCR) when required and follow procedures regarding management of all HCR within the hospital
• Processing hospital admissions when required ensuring this is completed in a timely manner
• File appropriate records adhering to department processes
• Scanning ED records on Symphony
• Effective handover to colleagues at the end of each shift
• Deal with telephone and email queries in a timely manner
• Excellent communication skills and ability to liaise and co-operate with other members of staff in the interest of providing the best possible service to patients
• Arranging follow up appointments when required for patients
• Covering other areas of the ED/Zones as the need arises in line with supervisor/line manager Liaising with patient family members
• Cross cover during times of annual leave etc.
• Attendance at mandatory training
• Demonstrates adaptability and capacity to cope with changes and pressures of a demanding service delivery
• Adaptably and flexibility in a continually changing environment
• Ability to work in a fast paced environment
• Ability to manage time and demonstrate a high level of organisational skills
• Attention to detail is an essential component of this role
• This is not an exhaustive list of duties and the post holder maybe tasked with additional duties in line with the needs of the department

Each candidate must on closing date for applications:

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Age

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004).  A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.

* A list of ‘other statutory health agencies’ can be found here.

Post Specific Requirements if any:

Have satisfactory experience as a clerical officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2000.

OR

Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish1. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination.

OR

Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction.

OR

Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

Technical & Professional Knowledge

Has a command over the technical/ professional skills and knowledge required within the job holder’s role and continues to upskill to maintain high professional standards and continuous professional development requirements

Problem Solving and Decision Making

Identifies and solves problems by understanding the situation, seeking additional information, developing and weighing alternatives, and choosing the most appropriate course of action given the circumstances

Communication and Interpersonal Skills

Speaks and writes clearly, fluently and effectively to both individuals and groups; communicates in a manner that will persuade, convince and influence others, in order to motivate, inspire or encourage them to follow a particular course of action

Teamwork

Has the ability and desire to work cooperatively with others; collaborating to get the job done. Provides support to colleagues to help develop a strong and cohesive team ethos. Willing to participate as a member of the team.

This Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment. The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested.

The RCSI Hospital Group is an Equal Opportunities Employer.