RCSI Hospital Group HQ

Grade VI Assistant Business Manager

Job Locations Connolly Hospital
Posted Date 1 week ago(13/10/2021 11:40)
Job ID
# of Openings
Management & Administrative
Closing Date


To provide support to the Business Managers at Connolly Hospital in the operational and strategic development of Services at Connolly Hospital.

Organisational Context

The RCSI Hospital Group includes the following hospitals


  • Beaumont Hospital
  • Cavan General Hospital
  • Connolly Hospital
  • Louth County Hospital
  • Monaghan Hospital
  • Our Lady of Lourdes Hospital
  • Rotunda Hospital



The Academic Partner for the Group is the RCSI.


RCSI Hospital Group provides a national service and a regional service to Dublin and Dublin North East and is committed to the provision of world class care, exceptional clinical services with respect and compassion.

Key Responsibilities

Service Planning & Development

  • To be responsible for the co-ordination, review and planning of services as required and to support the development of plans to achieve changes in service provision, working closely with the Business Manager and all relevant hospital staff.
  • Work collaboratively with the Business Manager on operational and strategic developments including Key Performance Indicators (KPIs) and project management.
  • Identify cost improvements, service developments and income generation opportunities within designated areas.
  • Develop business cases and/or other proposals for improvements or modernisation of services.
  • To promote a corporate approach to the hospital’s overall strategy objectives, mission and values.
  • Lead projects which improve the quality of services provided to patients evidenced by improved performance against national and international benchmarks.

People & Resource Management

  • Effective professional and operational management of clinical administration staff as designated.
  • Review and analyse clinical administrative resource requirements across critical services and be responsive to service developments.
  • Develop a training and education plan encompassing mandatory, corporate and personal development objectives to realise the capabilities and contribution of all staff.
  • Manage the performance of staff within remit, identifying underperformance and taking corrective actions as appropriate.

Data & Performance Management

  • Provide reports on hospital activity and performance as required.
  • Manage the delivery of KPIs as a routine and core business objective and develop action plans to address non-attainment of KPI targets.
  • Monitor and track performance targets.
  • Ensure that the quality of data regarding all activity within the sphere of responsibility is of the highest quality.

Quality Assurance

  • Contribute to the coordination of the Hospital’s self assessment against the National Standards and promote awareness towards achieving a strong culture of safety and continuous quality improvement in the Hospital.
  • Monitor and coordinate a programme of audit within the Hospital.
  • Evaluate the clinical administrative systems and processes to ensure adherence to standards (Local, National and International).
  • Contribute to the development, and lead on the implementation of best practice service modernisation and improvement plans and strategies as required.
  • Continuously evaluate the effectiveness of the services and introduce changes where appropriate.
  • Have a strong working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.

Quality & Patient Safety

  • Familiarise themselves with the relevant organisational policies, procedures & standards and attend training as appropriate in the following areas:
  • Continuous Quality Improvement Initiatives
  • Risk Management Strategy and Policies
  • Hygiene Related Policies, Procedures and Standards
  • Decontamination Code of Practice
  • Infection Control Policies
  • Healthcare Audit as part of the MDT
  • Safety Statement, Health & Safety Policies and Fire Procedure
  • Data Protection and Confidentiality Policies



Essential Criteria

This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867



Eligible applicants will be those who on the closing date for the competition who

Have satisfactory experience as a grade IV clerical officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 




Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish1. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination.




Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction.




Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).



Note1: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable.  Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme.  The Leaving Certification Applied Programme does not fulfil the eligibility criteria.



Candidates must possess the requisite knowledge and ability, including a high standard of suitability for the proper discharge of the office.



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character.



The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants.

 * Public Servants not affected by this legislation:

 Public servants recruited between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age.


 Public servants recruited since 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70.


Post Specific Requirements 

  • Must be currently employed as grade IV Clerical Officer.
  • Must have 2 years experience working in an acute hospital setting.
  • Possess sufficient administrative capacity to discharge the functions of the grade.
  • Proven track record of leading and delivering projects on time that are innovative and drive improvement in a health care setting or related service.
  • A demonstrated record of supporting the delivery of change and experience of managing and working collaboratively with multiple stakeholder.
  • Possess sufficient knowledge of Scheduled Care.


Skills & Competencies

Technical & Professional Expertise

Has a command over the technical/ professional skills and knowledge required within the job holder’s role and continues to upskill to maintain high professional standards and continuous professional development requirements


Communications & Interpersonal Skills

Speaks and writes clearly, fluently and effectively to both individuals and groups; communicates in a manner that will persuade, convince and influence others, in order to motivate, inspire or encourage them to follow a particular course of action.


Evaluating Information, Problem Solving & Decision Making

Identifies and solves problems by understanding the situation, seeking additional information, developing and weighing alternatives, and choosing the most appropriate course of action given the circumstances.



Has the ability and desire to work cooperatively with others; collaborating to get the job done. Provides support to colleagues to help develop a strong and cohesive team ethos. Willing to participate as a member of the team.


Commitment to Quality and Risk Management

The ability to focus on understanding stakeholder’s needs and expectations and to respond effectively and efficiently to them. Has a good knowledge of and is committed to offer a quality service through the achievement of goals, accreditation standards, other organisation/department standards and risk management frameworks and guidelines.


Resource Management

Manages and utilises the organisation’s resources in the most effective manner to maximise the value for money proposition and to identify costs savings where possible.


This Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment. The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested.


The RCSI Hospital Group is an Equal Opportunities Employer.


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