RCSI Hospital Group HQ

Grade VII Quality Manager

Job Locations Connolly Hospital
Posted Date 5 days ago(14/09/2021 14:19)
Job ID
# of Openings
Management & Administrative
Closing Date


The Quality Manager plays a pivotal role in assuring the full participation of the Hospital in the delivery of high quality care that is evidence based including the advancement of Quality Improvement programmes by departments and individuals. 


Organisational Context

The RCSI Hospital Group includes the following hospitals;

  • Beaumont Hospital
  • Cavan General Hospital
  • Connolly Hospital
  • Louth County Hospital
  • Monaghan General Hospital
  • Our Lady of Lourdes Hospital
  • Rotunda Hospital

The Academic Partner for the Group is the RCSI.


RCSI Hospital Group provides a national service and a regional service to Dublin and the North East and is committed to the provision of world-class care, exceptional clinical services with respect and compassion.

Key Responsibilities

The position of the Quality Manager encompasses both managerial and administrative responsibilities which include the following:


Quality Improvement

  • Facilitate and support the development of Quality Improvement programmes by departments and individuals. 
  • Ensure Hospital staff are familiar with overall Quality Improvement methodologies through regular education / training sessions.
  • Co-ordinate Quality Improvement Programmes for departments and individuals to ensure the overall objectives and standards of the Quality and Safety Executive are achieved and maintained.
  • Monitor and report on all Quality Improvement Initiates to the Quality and Safety Executive.
  • To oversee the implementation of recommendations from both national and local Systems Analysis Reviews and report on progress to the Hospital Executive.
  • Review clinical incidents and near miss events using a systems analysis approach in collaboration with relevant clinical staff and prepare reports based on the findings.
  • Promote feedback and shared learning throughout the hospital from local and national incidents, reviews and patient feedback.

Data Analysis: Strategic Input

  • To use data and evidence to monitor service quality and assess against key performance indicators.
  • Facilitate, develop and support the implementation of bench marking, together with other appropriate review monitoring methodologies to enable staff assess the effectiveness of service delivery.
  • Develop and maintain a network of co-operative relationships at Hospital, RCSI Group and National level to keep up to date on initiatives and developments in the area of Quality and Safety.
  • To attend and participate in committee meetings, work groups, and/or process improvement teams as required.

Managerial Responsibilities:

  • To deputise for the Head of Q & S in her absence.
  • To mentor and supervise other members of the Quality and Safety team to include clerical /administrative staff.
  • Create and maintain a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships.
  • Identify and agree training and development needs of team and design plan to meet needs.
  • Keep informed of the initiatives and developments in regard to all aspects of quality service and commitment taking place within the Health Service.
  • Act as a resource to hospital staff on issues related to Quality and Safety.
  • Liaise with the Hospital Executive Management Team, Directorate Management teams, Hospital Departments and other members of the Quality and Patient Safety Directorate to support the self-assessment and accreditation process.

Essential Criteria


Eligible applicants will be those who on the closing date for the competition:


(a) Have a healthcare professional qualification



(b) Have worked in the acute adult hospital sector in Ireland at senior level for minimum of two years


(c) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character.



The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants.


       * Public Servants not affected by this legislation:

        Public servants recruited between 1 April 2004 and 31 December 2012 (new

         entrants) have no compulsory retirement age.


Public servants recruited since 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70.




Candidates must


  • Have a healthcare professional qualification
  • Have worked in the acute adult hospital sector in Ireland at senior level for minimum of two years.
  • Have a thorough understanding of the acute adult hospital environment
  • Demonstrate excellent leadership and motivational skills.
  • Knowledge and experience of the accreditation process
  • Have the ability to analyse data and quality metrics
  • Excellent organisation abilities and a high capacity for responsibility and individual initiative is essential.
  • Excellent written and oral communications skills.
  • Ability to communicate complex information clearly, both internally and externally.
  • Sound judgement and strong influential skills.


  • Have knowledge of Quality Initiatives and Tools to support Quality Programmes including Audit.
  • Be proficient in the use of Information Communication Technology, Computers, Software Packages (Microsoft Word, PowerPoint, Excel)


Skills & Competencies


Planning & Organising

  • The ability to look ahead and forward plan for service developments.  Anticipates trends and identifies opportunities.  Ensures that the learning from new service models and practices influences service planning.


Leadership & Teamwork

  • Provide leadership to all staff within his/her area of responsibility


  • Develop a shared sense of commitment in the provision of services


  • The ability to ensure that critical human and material resources are allocated in an effective way, monitors activity levels and intervenes to align resources and maximise efficiencies.


Critical Analysis & Decision Making

  • Has the ability to analyse and evaluate, in a rational, objective, consistent and systematic manner, a range of information and identify the core issues and arguments at hand.


  • Has the ability to consider a range of options available, involving other parties at the appropriate time and level and makes balanced and timely decisions.
  • Shows a strong degree of self-sufficiency, being capable of personally pushing proposals and recommending decisions on a proactive basis.


Knowledge & Professional Knowledge

  • Demonstrate evidence of experience with multidisciplinary teams at clinical, Support and administrative level


  • Demonstrate a working knowledge of IT systems


  • Demonstrate evidence of professional knowledge of GDPR, FOI and DP legislation


  • Ability to analyse contracts for research studies and advise the Research Ethics Committee in respect of any legal issues that may arise


  • Demonstrate capacity for management responsibility and demonstration of initiative, including decision making. Improve efficiency within working environment ability to evolve and adapt to a Rapid Changing Environment.


Communication & Interpersonal skills

  • The ability to get a message across fluently and persuasively in a variety of different media – oral, written and electronic.  The ability to make a compelling case to positively influence the thinking of others.  Is strategic in how he/she goes about influencing others: shows strong listening and sensing skills.


Policies and Procedures

  • The ability to design and implement structured policies and systems for the management of service delivery in consultation with key stakeholders and ensures clear role accountability for service levels.


This Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment. The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested.


The RCSI Hospital Group is an Equal Opportunities Employer.


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